Kia ora. Welcome.
Welcome to your home away from home, nestled in one of the most breathtaking destinations on earth.
Inside your suite, you’ll discover a bounty of local fresh produce, replenished daily, ensuring a taste of Queenstown’s finest with each meal. To maintain your comfort, service your suite daily, unless you prefer otherwise.
Should you desire uninterrupted privacy, simply place the wooden ‘do not disturb’ tag on your door handle or tuck it under the doormat on windy days. We respect your preferences and strive to ensure your stay is as seamless as possible.
For extended stays, every third day brings fresh towels, while guests with us for five days or more will enjoy a comprehensive deep clean of their suite, ensuring a pristine environment throughout their visit.
Your comfort and satisfaction are our top priorities. Should you require any assistance, don’t hesitate to reach out to us. Whether you prefer to ring the reception bell, phone, or text us at 021 684 454, we’re here to make your stay truly exceptional.
HOUSEKEEPING
Please respect our property and the neighbours around you, we want everyone to enjoy Stay.
QUIET TIME: Between 10pm and 7am.
SUITE: All of the food and drink in your suite on arrival is complimentary, enjoy.
WIFI: ‘Stay of Queenstown’. Wi-Fi password is in your suite on arrival.
SMOKING: No smoking or vaping inside our suites under any circumstances. If you do smoke, please do so in the outdoor designated smoking area which is the outdoor seating area with white stones by the office.
Please place your cigarette butts in the concrete pot provided. Thank you.
CHECK-IN TIME: 3pm-9pm (later check-ins must be organised prior to arrival, thank you.)
CHECK-OUT TIME: Strictly 10am unless organised prior.
KEY RETURN: Please drop in the black letterbox located in our communal courtyard area down the first set of steps on the right-hand side; labelled KEY RETURN or back in your lock box. Thank you.
LAKE ACCESS: Walk left out of Stay of Queenstown then turn left down Suburb Street (5 minutes), head
straight down the hill to the lake.
RELAXATION & PAMPERING
There are many options here in Queenstown to truly relax and unwind in a beautiful setting.
We can recommend:
MASSAGE: Work out those knots and be taken to another level of relaxation.
Flow Motion Wellness:
2 Industrial Lane (at Studio Sangha)
Queenstown 9300.
Phone: 020 417 40914
www.flowmotionwellness.net
Indulge mobile Spa: (can bring treatments right to your suite.)
Phone: 021 158 6836
www.indulge.nz
ACTIVITIES & ADVENTURES
If you are into HIKING, BIKE TRACKS or TRAMPING and want to know more about these activities, please visit:
Queenstown Visitor Centre, Department of Conservation,
50 Stanley Street, Queenstown.
Phone: 03 442 7935
A few of our favourite day walks are:
- Queenstown Hill
- Tobins Track
- Sawpit gully
- Ben Lomond
- Lake Alta in Summer
- Queenstown gardens
- Moke Lake Loope track
BIKE RIDING: Mountain and electric bike hire.
A half or full day biking experience with friendly professionals and spectacular scenery or the wine trail by bike. Book your day out with Around the Basin Bike Tours,
www.aroundthebasin.co.nz
At Stay of Queenstown, we are committed to ensuring your holiday is stress-free and unforgettable. That’s why we have partnered with Planit. As part of your stay with us, you’ll have access to a Personal Travel Assistant to help you book and plan your perfect getaway.
We highly recommend checking out the Planit app for your visit. It’s a great tool for booking all kinds of tours, experiences, and restaurants. You can use our discount code STAYQT to access deals exclusive to them. Download it now from https://www.planit.co/queenstown
They also connect you with your own Personal Travel Assistant. This is someone with comprehensive knowledge of the local must-do’s and hidden gems, and can provide you with tailored recommendations, support and advice whenever you need it. They go above and beyond for all our guests, we can’t recommend them enough.
SKI/SNOWBOARD QUEENSTOWN: We are located within easy driving distance of Queenstown’s two main ski fields, Coronet Peak and the Remarkables. For information regarding ski passes, hire, transport please visit:
www.nzski.com
OUR COMPLIMENTARY BROCHURE STAND is located in our Ski Shed that is located on the driveway and accessed by swiping your E-lok Tag over the black door handle on the front door of the Ski Shed. All brochures are complimentary.
TRANSPORT
Taxi, bus and shuttle options to and from the airport.
BUS: Orbus is the easiest, most convenient and affordable way to get around town with flat rates of $2 when you purchase a bus pass from the driver with cash. Bus Stops are located on both sides of Frankton Road, only 1 minute away from Stay of Queenstown.
GREEN CABS: 0800 76 76 73
QUEENSTOWN TAXIS: 03 450 3000
QUEENSTOWN SUPER SHUTTLE: 03 442 3639
CORPORATE CABS: 0800 789 789
BLACK ZQN QUEENSTOWN LUXURY TOURS: 03 450 0592
FOOD & WINE
Queenstown has much to see and do, and just as many delicious places to dine. We recommend:
RATA: For beautiful food and service, 43 Ballarat Street. Phone: 03 442 9393
BOTSWANA BUTCHERY: For meat lovers, 17 Marine Parade. Phone: 03 442 6994
TANOSHI: For great Japanese food, Skyline Arcade Mall. Phone 03 441 8397.
RAMEN BY TANOSHI: Ultra-fast ramen dine in or takeaway, Searle Lane. Phone 03 428 7788.
KAPPA: Queenstown’s original Japanese restaurant. Family owned and operated. Phone: 03 441 1423
BLUE KANU: Flavours that will float your boat. Mixing Pacifica and Asian food styles. Phone: 03 442 6060
FERG BURGER: World famous burgers, 42 Shotover St.
SALS PIZZA: Authentic New York pizza, 69 Beach Street, Queenstown. Phone 03 442 7257.
FLAME: Queenstown’s best steak and freshest seafood. flamegrill.co.nz Phone: 027 349 4469
Or head into Queenstown centre (a 10 minute walk from Stay) and try one of the many eateries.
You might like to finish off with the deliciousness that is PATAGONIA CHOCOLATES AND ICE CREAM, 50 Lakefront Beach Street. Phone: 03 441 2891.
If you have a car you might like to head out to the MORA for a lunch to remember. Phone: 03 442 1090.
Or for an experience, try the new AYRBURN Food and Wine Neighbourhood.
1 Ayr Avenue, Arrowtown 9371
Phone: 03 974 4091
Or try a tapas style dinner at LA RUMBLA, 54 Buckingham Street, Arrowtown. Phone: 03 442 0509.
WINE LOVERS – HEAD TO GIBBSTON VALLEY: To book a tour, please contact:
ALTITUDE TOURS: Phone: 03 441 4788 or
APPELLATION WINE TOURS: Phone: 03 442 6920.
If biking the wine trail is more your style, get in touch with AROUND THE BASIN BIKE TOURS: Ph: +64 27 952 5801.
SUSTAINABILITY AT STAY OF QUEENSTOWN
Here at Stay of Queenstown we always consciously trying to reduce our footprint on this planet.
We ask that all our guests help us in this mission.
You will find that we use local producers for all our bread/honey/chocolate for guests. These are supplied in recyclable materials such as paper and glass.
Please use the recycling bin supplied for all recyclables.
All bins are lined with plastic free compostable bags and we compost all our own food waste for use on our veggie garden.
All cleaning products and provided shower essentials are organic, plant based with no chemicals.
We sponsor our own bee hive through www.beethechange.nz located in Queenstown Gardens to contribute to the pollination initiative in our local community here in Queenstown.
Please help yourselves to fresh ginger tea and iced water in our courtyard, and seasonal vegetables from the raised garden beds and fruit from the apricot tree in the Summer.
Food left behind does not go to waste.
Please know that any excess food left in your suite is delivered by Stay staff daily to Queenstown’s homeless.
THE TIAKI PROMISE
Tiaki means to care for people and place.
We ask that all our guests help us in this mission.
By following the Tiaki Promise you are making a commitment to New Zealand. To act as a guardian, protecting and preserving our home.
Stay of Queenstown are also dedicated members of the New Zealand Tourism Sustainability Commitment, which has a vision for New Zealand to lead the world in sustainable tourism. As part of our commitment Stay of Queenstown embraces the following values:
KAITIAKITANGA
The guardian and protection of our natural, build and cultural resources for the benefit of current and future generations.
MANAAKITANGA
Showing respect, hospitality, generosity and care for others.
WHANAUNGATANGA
A relationship through shared experiences and working together which provides people with a sense of belonging.
Stay of Queenstown follows the Tiaki Promise by committing to care for New Zealand, for now and for future generations. New Zealand is precious, and everyone who lives and travels here has a responsibility to look after it.
By following the Tiaki Promise, you are making a commitment to New Zealand, to act as a guardian, protecting and preserving our home.
Nau Mai, Haere Mai Ki Aotearoa, Welcome to New Zealand.
THE MEANING OF OUR SUITE NAMES
We love our country and the great outdoors here at Stay of Queenstown so it was only appropriate to name our suites after some of the spectacular sights, tracks, hikes, shores and lakes of the South Island.
THE HEAPHY SUITE: The Heaphy Track is a popular tramping track in the northwest of the South Island of New Zealand. It is located within the Kahurangi National Park and classified as one of New Zealand’s nine Great Walks by the Department of Conservation.
THE ROUTEBURN SUITE: The Routeburn track is classed as one of New Zealand Great Walks – a 32km hike. Known as the ultimate alpine adventure, weaving through meadows, reflective tarns, and alpine gardens. You’ll be rewarded with spectacular vistas over vast mountain ranges and valleys.
THE MILFORD SUITE: Milford Sound is a fiord in the southwest of New Zealand’s South Island. It’s known for towering Mitre Peak, plus rain forests and waterfalls like Stirling and Bowen falls, which plummet down its sheer sides. The fiord is home to fur seal colonies, penguins and dolphins. Milford Discovery Centre and Underwater Observatory offers views of rare black coral and other marine life. Boat tours are a popular way to explore.
THE TEKAPO SUITE: Named after the beautiful Lake Tekapo. Lake Tekapo covers an area of 83 square kilometres (32 sq mi) and is at an altitude of 710 metres (2,330 ft) above sea level. The lake is fed at its northern end by the braided Godley River, which has its source in the Southern Alps to the north.
THE ABEL TASMAN SUITE: AbelTasmanNational Park is a wilderness reserve at the north end of New Zealand’s South Island. It’s known for the Abel Tasman Coast Track, a long trail winding over beaches and across ridges between Marahau in the south and Wainui in the north. The headland at Separation Point is home to New Zealand fur seal colonies. Little blue penguins, bottlenose dolphins and seals inhabit the Tonga Island Marine Reserve.
THE RAKIURA SUITE: The Rakiura Track is a scenic 32-kilometre circular tramping track in Rakiura National Park on Stewart Island in New Zealand. It is one of the New Zealand’s Great Walks. Hikers often take three days to walk it, but it can be done in one or two days when fit.
THE WAKATIPU SUITE: Lake Wakatipu is an inland lake (finger lake) in the South Island of New Zealand. It is in the southwest corner of the Otago region, near its boundary with Southland. Lake Wakatipu comes from the original Māori word Whakatipu wai-māori. You can probably see it out your window at Stay of Queenstown!
THE KEPLER SUITE: The Kepler Track is located in Fiordland National Park, in the mountains above Lakes Manapouri and Te Anau. Vast tussock-covered ridgelines and spectacular alpine vistas contrast with peaceful lakeside and valley beech forest on this 60km circular hiking wilderness adventure.
EMERGENCY NUMBER: DIAL 111
If you have an emergency the phone number in New Zealand for FIRE, POLICE and AMBULANCE is 111
Each suite has a small first aid kit for small injuries but in a life threatening emergency please dial 111.
QUEENSTOWN MEDICAL CENTRE:
9 Isle Street, Queenstown.
Phone: 03 441 0500
LAKES DISTRICT HOSPITAL:
20 Douglas Street, Frankton.
Open 24 hours.
Phone: 03 441 0015
Each suite has a small Fire Extinguisher underneath the kitchen sink.
FIRE:
On the continuous sounding of the Fire alarm please go to the ASSEMBLY POINT located at the:
GREEN SHED ON THE TOP DRIVEWAY.
EARTHQUAKE:
In the event of an Earthquake: DROP, COVER, HOLD
Then meet at the ASSEMBLY POINT located at the GREEN SHED ON THE TOP DRIVEWAY when it is safe to do so.
