Terms & Conditions

Pricing & Booking Information

Book directly with us to receive a 10% discount – use code ILOVESTAY10 at checkout.

All rates are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST), unless stated otherwise.

Accommodation Rules

Residential Use Only

Stay of Queenstown is short-stay residential accommodation only. Parties, events, and gatherings are strictly prohibited. Breaches will result in immediate eviction, forfeiture of payment, a $1000 fine, and cleanup/damage charges.

Minimum Stay Requirements

• 2-night minimum stay year-round.
• 4-night minimum applies during Christmas & New Year (as per booking calendar).

Guest Responsibilities

• Occupy the suite with the number of guests booked only.
• Maintain cleanliness and return all items (books, utensils, fittings) in good condition.
• Report any pre-existing damage on arrival.
• Return your key to the designated lock box upon checkout. Lost key fee: $45 (incl. GST).
• Guests are liable for damages, breakages, or extra cleaning required after their stay.
• Property may be inspected during your stay.

Check-In / Check-Out

Check-In: Between 3:00 PM – 8:00 PM

• A key will be in a lock box (code emailed before arrival).

(Early check-in may be available upon request and is subject to availability. We’ll confirm this in your pre-arrival email.)

Check-Out: Between 7:00 AM – 10:00 AM

• Late check-out must be arranged in advance.
• $75 + GST for late check-out.
• After 1:00 PM, a full extra night is charged.

(If you require a late check-out, please contact reception in advance — we’ll do our best to accommodate.)

Suite Details

All suites have defined occupancy limits and access features. Suites are not suitable for children. Guests must be 25+ years old unless pre-approved.

Please take care on stairs and pathways, especially in wet/snowy weather.

Parking

• One clearly marked car park per suite.
• Visitors must park offsite – suggestions include Vente Crescent or nearby suburban streets for free parking.

Housekeeping

• We provide a daily service of your suite
• Breakfast items that are in your room on arrival will be replenished each day during the daily service
• Every 3 days: Towels refreshed
• 5+ night stays: Full suite and linen refresh.
• Please use the “Do Not Disturb” sign if you don’t want servicing

Smoking / Vaping

• All suites are smoke and vape free.
• Use the communal smoking area only.
• Violation results in $500 fine + $125 fumigation fee.

Pets

• No pets allowed, except certified service dogs (must notify in advance).
• Unauthorised pets = $500 penalty, immediate eviction, and full payment forfeiture.

Payments & Cancellations

Payment Methods:
Via website, direct credit (by request), or invoice.

Payments

• Bookings made within 10 days of arrival require full payment at the time of booking.
• Bookings made more than 30 days in advance require a 20% non-refundable deposit to confirm your reservation.
• The remaining balance is due 10 days before your arrival date.
• If paying by direct transfer please do not on charge your bank fees to Stay of Queenstown.

Cancellation Policy:

• Cancellations within 10 days of arrival: Full charge applies.
• Bookings <10 days prior: Full payment required upfront.
• Bookings >30 days prior: 20% non-refundable deposit.
• Balance is due 10 days before arrival (auto-charged if card is on file).
• Please do charge your bank fees to Stay of Queenstown if paying by direct deposit, thank you.
If we rebook your suite after a cancellation, we may refund you.

Changes to Your Booking

• We’re happy to help with changes, subject to availability.
• Booked through Airbnb or Booking.com? Contact them directly for modifications.

We understand that plans can change. Stay of Queenstown will make every effort to accommodate changes to your reservation, subject to availability.
– Travel Tip: We highly recommend purchasing comprehensive travel insurance to cover any unexpected changes to your itinerary.

Payment & Credit Card Info

• A valid credit card and/or deposit payment is required to confirm all reservations.

Prefer to pay another way? Please let us know time of making your booking.

Call us at (+64) 021 684 454
Or email us at [email protected]

Cancellations by Stay of Queenstown

In very rare cases (e.g. suite becomes unavailable due to unforeseen circumstances), we reserve the right to:

• Offer comparable alternate accommodation, or
• Provide a full refund.

Please note: No additional compensation will be offered. As a small boutique accommodation, late cancellations can significantly impact us. Kindly review your individual booking confirmation for full terms and conditions.

Liability & Force Majeure

• We are not liable for third-party interruptions or force majeure events (e.g. natural disasters, war, government actions).
• Descriptions on our site are accurate to our knowledge but subject to change.

Lost Property

Left something behind? We’ll mail it to you using the contact details we have. Postage and packaging will be charged to your card.

Public Holiday Surcharge

A $100 surcharge (incl. GST) applies if you check out on a NZ public holiday, including:

• Christmas Day, Boxing Day, New Year’s Day, Jan 2, Waitangi Day, Matariki, Good Friday, and ANZAC Day.

Energy Use

Please help us conserve power:

• Turn off heating, lights, and appliances when not in use.
• In winter, leave heating on low only when not at the suite.

Payment for Extras

Stay of Queenstown reserves the right to:

• Charge your card for any damage, missing items, or additional cleaning.
• Charge collection fees and 15% p.a. interest on overdue accounts.
• Take legal action for unpaid balances if necessary.

Agreement

By confirming your booking and making a payment, you agree to all Terms & Conditions stated here.
Abuse or disrespect toward our team will not be tolerated under any circumstances.